What we do

AI chatbots

AI support and lead capture using the support.board platform, with business-specific knowledge and CRM integration planning.

What the work is for

A useful chatbot answers the questions it is equipped to handle and gives people a clear route to human help. We plan AI support and lead capture around your business information, using the support.board platform described in our existing service offering.

For businesses with recurring customer questions, website enquiries that need clearer routing, or a support process that would benefit from a carefully defined automated first step.

Start with the knowledge and the boundaries

We identify the questions the assistant should answer, the source information it can rely on and the topics it should pass to a person. Product details, service information and policies need to be current. Clear limits are as important as the range of questions covered.

Design conversations with a useful next step

A visitor may need an answer, a relevant page or a way to share an enquiry. We map those paths and decide what information is necessary to collect. The experience should explain when automation is in use and make human handover understandable.

Connect and test the workflow

CRM and support integrations are reviewed against your current tools and account capabilities. Testing includes ordinary questions, missing information and requests outside the assistant’s scope. Platform costs, ongoing knowledge updates and responsibilities are confirmed for the particular project.

Before we talk

A useful starting point.

You don’t need every answer. Bring what you know, and flag what needs discussion.

Tell us about your project

The questions your customers ask most often
Reliable product, service and policy information
Your current support channels and CRM, if used
The person or team responsible for human handover

A few practical questions

Will the chatbot replace our team?

Its role is defined around the workflow. Routine questions or initial routing may be automated, while more complex requests should have a clear handover to a person.

Can it work with our CRM?

That depends on the CRM, its available integrations and account permissions. We confirm the intended connection before including it in the scope.

Who keeps the answers up to date?

The project should assign ownership of source information, review and updates. A chatbot needs current business knowledge after launch as well as during setup.

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